Contact Us
Questions, bugs, ideas — write to us. We read everything and reply by email.
Email Us
Write to us about anything in the app — a bug, a machine that will not load, an idea for the floor. We usually reply within two business days.
Email us at support@ontgoldenfallscasino.com
Ontario Golden Falls Casino LTD
The team behind Ontario Golden Falls Casino for iPhone.
For help inside the app, you can also open Settings from the Progress tab and choose Contact support.
Frequently Asked Questions
What is Ontario Golden Falls Casino?
A free, play-for-fun social casino for iPhone. It offers 368 slot machines from six studios, free demos, daily and weekly challenges, a daily bonus wheel, and Falls Reels — our own five-reel house slot. There is no real-money gambling of any kind.
Is the app free? Are there in-app purchases?
The app is free to download and contains no in-app purchases. Coins are earned only by playing, completing challenges and claiming the daily bonus. They have no cash value and cannot be bought, sold or withdrawn.
Can I win real money?
No. All games are simulated and for entertainment only. There are no deposits, wagers, withdrawals, cash prizes or anything redeemable for money. Success in the simulated games does not predict success in real-money gambling.
How do I unlock more machines?
You start with twelve machines free from the first launch. Every full minute of demo play during the first hour of each day earns coins and experience. As your level rises, more of the 368-machine catalogue becomes available to unlock with coins.
What are the minimum age and device requirements?
The app is designed for iPhone in portrait orientation and requires iOS 16.0 or later. You must be 19 or older — the Ontario legal gambling age — to enter the floor.
How do I report a bug or request a feature?
Email us at support@ontgoldenfallscasino.com. Include the app version from Settings, your device model and what happened. If you can attach a screenshot, that helps us investigate faster. You can also use the Contact support form inside the app.
How do I reset my progress?
Open Settings from the Progress tab and choose Reset progress. This returns the app to a fresh start. Your progress is stored only on your device — there are no accounts — so resetting cannot be undone.