This Privacy Policy explains how Ontario Golden Falls Casino LTD ("we," "us," or "our") collects, uses, stores, discloses, and otherwise processes information when you access or use Ontario Golden Falls Casino, the Ontario Golden Falls Casino website, https://ontgoldenfallscasino.com, and any related applications, websites, features, content, or services that link to this Privacy Policy (collectively, the "Service").
Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read and understood the practices described in this Privacy Policy.
If you do not agree with this Privacy Policy, you should not use the Service.
1. About the Service
Ontario Golden Falls Casino is a free, play-for-fun social casino application for iPhone, and this website describes it. The app offers 368 simulated slot machines from six studios, free demos, daily and weekly challenges, a daily bonus wheel, and Falls Reels, a simulated five-reel house slot. All gameplay is simulated and for entertainment only.
The Service:
- does not offer real-money gambling;
- does not accept wagers or bets;
- does not permit users to deposit money for gameplay;
- does not provide cash withdrawals;
- does not award cash prizes or anything redeemable for money;
- does not provide cryptocurrency or other external currency;
- does not sell or permit the purchase of virtual chips, coins, credits, tokens, or similar items for gameplay;
- does not provide an opportunity to win real money, property, or other things of monetary value; and
- is not intended to function as a real-money casino, sportsbook, gambling platform, or financial service.
The play-for-fun coins shown in the app are part of the simulated experience. They are earned only by playing, completing challenges and claiming the daily bonus; they have no cash value, cannot be purchased, cannot be redeemed, and cannot be withdrawn.
Any game-style terminology, imagery, mechanics, themes, reels, jackpots, bonuses, or similar concepts appearing within the Service are presented solely as entertainment or simulated gameplay.
2. Scope of This Privacy Policy
This Privacy Policy applies to information processed by us in connection with the Service.
It does not necessarily apply to independent websites, game providers, content providers, advertising networks, analytics providers, application stores, social networks, or other third parties whose services may be accessed through or integrated with the Service.
Third parties may maintain their own privacy policies and terms. We encourage you to review those policies before interacting with third-party services.
3. Information We May Collect
The information we collect depends on how you use the Service, the device you use, your privacy settings, and the technologies incorporated into the Service.
3.1 Information You Provide Directly
You may choose to provide information to us when you:
- contact customer support by email;
- use the Contact support form inside the app, which may include an optional photo;
- send us feedback;
- report a technical problem;
- submit a privacy request; or
- otherwise voluntarily communicate with us.
This information may include:
- your name or username, if provided;
- your email address;
- information included in your message;
- technical information you voluntarily provide;
- screenshots or attachments you send to us; and
- any other information you choose to provide.
Please avoid sending sensitive personal information unless it is necessary for us to address your request.
3.2 Device and Technical Information
When you access the Service, certain technical information may be processed automatically. Depending on the platform and technologies used, this may include:
- device type and model;
- operating system and version;
- application version;
- browser type and version, when you use the website;
- IP address and network information;
- time zone and general geographic region inferred from an IP address;
- pages or screens viewed and date and time of access; and
- error and diagnostic information you choose to share with us.
We may use this information to operate, secure, troubleshoot, and improve the Service.
3.3 Usage Information
The app stores your gameplay progress — your level, coins, unlocked machines, challenges and statistics — locally on your device. This information stays on your device and is not transmitted to us. If you contact support and choose to share it, you may voluntarily send us information about your progress to help us investigate an issue.
3.4 Cookies and Similar Technologies
Our website and portions of the Service may use cookies, local storage, and similar technologies for purposes such as remembering preferences, maintaining technical functionality, and measuring traffic. Additional information is provided in our Cookie Policy.
3.5 Information Related to Third-Party Content
Some games available through the app are demo experiences provided, hosted, or delivered by third-party studios. When you open a demo, it loads in an in-app browser from the studio's own demo server. The relevant provider may automatically receive information such as your IP address, browser information, device information, and session information. The third-party provider's processing of this information is governed by its own privacy policy rather than this Privacy Policy.
4. Information We Do Not Require for Gameplay
Because the Service does not offer real-money gambling, wagering, deposits, withdrawals, real-money prizes, or the purchase of virtual currency, we do not require financial information for gameplay.
In particular, the Service is not designed to require users to provide:
- bank account details;
- payment card details;
- cryptocurrency wallet information;
- deposit or withdrawal information;
- gambling account balances;
- wagering history involving real money;
- payment verification documents; or
- financial information for the purpose of placing bets.
If an independent third-party website accessible through the Service requests payment or financial information, that request is made by the third party and is subject to that third party's terms and privacy practices. Unless expressly stated otherwise, we are not responsible for transactions conducted with independent third parties.
5. Sensitive Personal Information
We do not intentionally request sensitive personal information merely for using the Service. Depending on applicable law, sensitive personal information may include information concerning racial or ethnic origin, religious beliefs, political opinions, health information, biometric information, sexual orientation, precise geolocation, government identification numbers, or financial account credentials.
Please do not voluntarily send sensitive personal information to us unless it is necessary for a specific request.
6. How We Use Information
6.1 Provide and Operate the Service
We may process information to make the Service available, display content and listings, enable navigation and search, provide requested features, remember preferences, maintain application functionality, and deliver requested content.
6.2 Improve the Service
We may use information to understand how the Service is used, identify popular content or categories, measure engagement, improve design and functionality, and conduct aggregated statistical analysis.
6.3 Security and Fraud Prevention
We may process information to identify suspicious activity, prevent abuse, protect infrastructure, investigate security incidents, enforce our terms, protect users, and maintain the integrity of the Service.
6.4 Technical Support
We may use information to respond to support requests, investigate bugs, diagnose crashes, troubleshoot performance problems, and communicate with you about technical issues.
6.5 Communications
Where permitted, we may use contact information you provide to respond to your messages, send service-related notices, provide support, communicate changes affecting the Service, and send other communications you have requested or consented to receive.
6.6 Legal Compliance
We may use or preserve information when reasonably necessary to comply with applicable laws, comply with valid legal processes, respond to lawful government requests, establish or defend legal claims, enforce agreements, or protect our legal rights or the rights, safety, and property of users or others.
7. Legal Bases for Processing
If privacy laws requiring a legal basis for processing apply to you, including the General Data Protection Regulation ("GDPR") or similar legislation, we may rely on one or more of the following legal bases.
Consent
We may process information based on your consent, for example where consent is required for certain technologies or communications. You may withdraw consent at any time where processing is based on consent. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.
Legitimate Interests
We may process information where necessary for legitimate business interests, provided those interests are not overridden by your fundamental rights and freedoms. These interests may include operating the Service, maintaining security, preventing fraud and abuse, improving functionality, maintaining technical reliability, and protecting our legal rights.
Contractual Necessity
Where applicable, we may process information when necessary to provide a service you specifically request or to perform obligations under an agreement with you.
Legal Obligations
We may process information when necessary to comply with applicable law, legal process, regulatory obligations, or lawful governmental requests.
8. How We May Disclose Information
8.1 Service Providers
We may share information with vendors that provide services on our behalf, such as website hosting, email delivery, infrastructure, and technical maintenance. These providers may process information only as necessary to perform services for us and subject to applicable contractual and legal requirements.
8.2 Analytics Providers
We do not currently use third-party analytics providers for the Service.
8.3 Advertising or Attribution Providers
The Service does not contain advertising, and we do not currently use advertising or attribution providers.
8.4 Game and Content Providers
Where demos or other content are hosted or provided by third-party studios, those providers may receive technical information directly from your device when you interact with their content. We encourage you to review the privacy information presented by the relevant provider.
8.5 Legal and Safety Disclosures
We may disclose information when we reasonably believe disclosure is necessary to comply with law, respond to legal proceedings or a court order, respond to a lawful governmental request, investigate suspected fraud, prevent security threats, protect our rights, protect the safety of users, or prevent unlawful activity.
8.6 Corporate Transactions
If Ontario Golden Falls Casino LTD is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction, information may be disclosed or transferred as part of that transaction, subject to applicable law.
8.7 With Your Direction or Consent
We may disclose information where you specifically request, authorize, or consent to the disclosure.
9. Third-Party Games, Links, and Content
The Service may contain links to third-party websites, embedded or externally hosted demo games, external content, and other resources operated by third parties.
Clicking a third-party link or launching third-party content may cause you to leave our Service or establish a direct connection between your device and the third party. We do not control the privacy practices of independent third parties, and this Privacy Policy does not govern information collected independently by third parties.
The inclusion of a third-party game, link, or service within the Service does not necessarily mean that we endorse, control, own, or operate that third party. You should review the privacy policy and terms of each third-party service before using it.
10. Cookies and Similar Technologies
Cookies are small files or similar technologies that may be placed on your device when you visit a website. We may use strictly necessary technologies for security and basic functionality, preference technologies to remember settings, and, where required by law and only with consent, other technologies. For details, see our Cookie Policy.
You may be able to manage cookies through your browser settings or your mobile operating system settings. Blocking certain technologies may affect some features of the Service.
11. Tracking and Advertising
We do not sell personal information for money in the ordinary meaning of the word "sell." The Service does not contain advertising, and we do not currently use advertising, attribution, or cross-site tracking technologies.
If we ever introduce technologies that constitute a sale, sharing, or targeted advertising under applicable law, we will provide the legally required disclosures and opt-out mechanisms before doing so.
12. Global Privacy Control and Do Not Track
Certain browsers support privacy signals such as Global Privacy Control ("GPC"). Where legally required and technically supported, we will process recognized opt-out preference signals in accordance with applicable law.
Some browsers also provide a "Do Not Track" ("DNT") setting. Because there is not a single universally accepted technical standard governing DNT signals, the Service may not respond to all DNT signals.
13. No Automated Financial or Gambling Decisions
We do not use personal information to determine gambling eligibility, credit eligibility, betting limits, deposits, withdrawals, real-money prizes, financial rewards, or gambling payouts, because the Service does not provide those services. We do not perform automated decision-making that produces legal or similarly significant effects on users in connection with real-money gambling.
14. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Your gameplay progress is stored locally on your device. It is retained on your device until you reset progress in the app's Settings or uninstall the application, at which point it is deleted from your device. Support correspondence may be retained as necessary to resolve requests and maintain appropriate business records. Information required for legal compliance may be retained for the applicable statutory period.
When information is no longer necessary, we may delete, anonymize, or aggregate it in accordance with applicable law.
15. Aggregated and De-Identified Information
We may create aggregated, statistical, or de-identified information from information collected through the Service. Where information has been effectively de-identified so that it cannot reasonably be associated with an identifiable individual, we may use it for analytics, product development, performance measurement, security, reporting, and improving the Service. Where required by applicable law, we will not attempt to re-identify information that has been maintained as de-identified information.
16. International Data Transfers
Ontario Golden Falls Casino LTD, its service providers, or other recipients of information may operate in countries other than the country in which you reside. As a result, information may be transferred to, stored in, or processed in countries that have different privacy laws from your jurisdiction.
Where applicable law requires safeguards for international transfers, we may rely on mechanisms such as adequacy decisions, Standard Contractual Clauses, contractual safeguards, recognized certification mechanisms, or another legally permitted transfer mechanism.
Users in the European Economic Area, United Kingdom, or Switzerland may contact us at support@ontgoldenfallscasino.com for additional information about applicable safeguards.
17. Data Security
We use reasonable administrative, technical, and organizational safeguards intended to protect information against unauthorized access, accidental loss, misuse, alteration, unauthorized disclosure, and destruction. These measures may include access controls, encrypted communications, system monitoring, security updates, restricted administrative access, and other appropriate safeguards.
However, no internet transmission, mobile application, server, database, or electronic storage method can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security. You are responsible for maintaining appropriate security on your own device.
18. Age Restrictions and Children's Privacy
The Service contains simulated casino-style entertainment and is intended for an adult audience. The Service is not directed to children.
The minimum permitted age for use of the Service is 19 (the legal gambling age in Ontario, Canada). You must satisfy the applicable minimum-age requirement in your jurisdiction to use the Service.
We do not knowingly collect personal information from children in violation of applicable children's privacy laws. If you believe a child has provided personal information to us contrary to applicable law, please contact us at support@ontgoldenfallscasino.com. After receiving a valid request, we will take reasonable steps to investigate and, where appropriate, delete the relevant information. Parents or legal guardians may also contact us regarding concerns involving a minor's information.
19. Your Privacy Choices
Depending on the Service and your jurisdiction, you may have several methods of controlling information processing. You may:
- modify browser cookie settings;
- reset your in-app progress through the app's Settings, which deletes locally stored gameplay data;
- revoke application permissions through your operating system, such as photo library access;
- uninstall the application, which removes locally stored data;
- use privacy preference signals where supported;
- avoid submitting optional personal information; or
- contact us regarding a privacy request.
Disabling certain technologies may affect Service functionality.
20. Privacy Rights
Depending on your location and applicable law, you may have rights concerning your personal information. These rights may include the right to obtain confirmation that we process your personal information, request access to personal information, request correction of inaccurate information, request deletion of information, request restriction of processing, object to certain processing, withdraw consent, request data portability, opt out of certain sales, sharing, profiling, or targeted advertising, limit certain uses of sensitive personal information, receive information about categories of personal information collected and categories of recipients, appeal certain decisions regarding privacy requests, and lodge a complaint with an appropriate data protection authority.
These rights are not absolute and may be subject to exceptions under applicable law. We may need to verify your identity before processing certain requests. We will not discriminate against you for exercising privacy rights provided by applicable law.
To submit a privacy request, contact support@ontgoldenfallscasino.com.
21. European Economic Area, United Kingdom, and Switzerland
If you are located in the European Economic Area ("EEA"), United Kingdom, or Switzerland, applicable privacy legislation may provide additional rights. Depending on the circumstances, you may have the right to access your personal data, correct your personal data, erase your personal data, restrict processing, object to processing based on legitimate interests, withdraw consent, receive portable copies of certain information, and complain to your local supervisory authority.
Where processing is based on our legitimate interests, you may request information concerning the balancing of those interests against your rights. Where consent is our legal basis, you may withdraw that consent at any time.
The data controller responsible for information covered by this Privacy Policy is Ontario Golden Falls Casino LTD. Contact: support@ontgoldenfallscasino.com.
You also have the right to lodge a complaint with the data protection authority responsible for your jurisdiction.
22. United States State Privacy Rights
Residents of certain U.S. states may have additional rights under applicable comprehensive state privacy laws. Depending on your state of residence, these may include rights to know whether we process personal information about you, access personal information, correct inaccurate personal information, delete personal information, obtain a portable copy of certain information, opt out of targeted advertising, opt out of certain sales or sharing of personal information, opt out of certain forms of profiling, limit certain processing of sensitive information, and appeal a denial of a privacy request.
The precise rights available to you depend on the law applicable in your state. We may verify your identity before completing a request. Where permitted, you may use an authorized agent to submit certain privacy requests on your behalf; we may request appropriate documentation establishing the agent's authority.
Requests may be submitted to support@ontgoldenfallscasino.com.
23. California Privacy Disclosures
If California privacy law applies to our processing of your personal information, California residents may have rights regarding certain categories of personal information. Depending on how you interact with the Service, categories of personal information we may collect can include identifiers, such as IP addresses or email addresses voluntarily provided to us; internet or electronic network activity, such as browsing and application usage information; approximate geolocation derived from an IP address; device and technical information; customer service communications; and inferences derived from usage information.
We collect these categories for the purposes described in this Privacy Policy, including operation, security, technical support, improvement, and legal compliance. We do not sell personal information for monetary compensation. If any processing performed through the Service ever constitutes "selling" or "sharing" under applicable California law, California residents may exercise applicable opt-out rights using the methods described in this Privacy Policy.
24. Nevada Privacy Rights
Where Nevada privacy law applies, eligible Nevada residents may submit requests regarding certain covered information or eligible sales as defined under Nevada law. Requests may be submitted to support@ontgoldenfallscasino.com. We may need to verify your identity before completing a request.
25. Third-Party Application Stores and Platforms
If you download Ontario Golden Falls Casino through an application marketplace or platform such as the Apple App Store, that platform may independently collect information relating to application downloads, device identifiers, diagnostics, usage, and your interactions with the platform. Information processed independently by an application store or operating-system provider is governed by that provider's privacy practices. We do not control those independent practices.
26. Email Communications
If you contact us by email, we will receive your email address and any information contained in your communication. We may retain correspondence as necessary to respond to you, provide customer support, investigate technical problems, maintain records, prevent abuse, or comply with legal obligations.
If we send optional marketing communications in the future, we will provide an appropriate method to unsubscribe where required by applicable law. Service-related or legally required communications may not be subject to marketing opt-out preferences.
27. Security Incidents
If we become aware of a security incident involving personal information, we will investigate the incident and take reasonable remedial measures. Where legally required, we will notify affected individuals and/or competent authorities within the time periods prescribed by applicable law.
28. Business Transfers
Our business may change over time. If all or part of Ontario Golden Falls Casino LTD or the Service is sold, acquired, reorganized, merged, transferred, financed, or involved in insolvency or bankruptcy proceedings, information associated with the Service may be transferred as part of that transaction. Any successor processing personal information covered by this Privacy Policy will be required to handle the information in accordance with applicable privacy laws.
29. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to the Service, new functionality, changes to technologies we use, changes to third-party providers, changes to our privacy practices, legal or regulatory developments, or other operational requirements.
When we update the Privacy Policy, we will revise the "Last Updated" date at the top of this page. Where required by law, we may provide additional notice of material changes or obtain your consent. We encourage you to review this Privacy Policy periodically. Your continued use of the Service after an updated Privacy Policy becomes effective is subject to applicable law and does not override any consent requirement imposed by law.
30. Language
This Privacy Policy may be made available in multiple languages. If translated versions are provided and there is a conflict between translations, the English version designated by us as controlling will apply to the extent permitted by applicable law.
31. Governing Privacy Authority
Depending on your jurisdiction, you may have the right to contact or submit a complaint to a local privacy or data protection regulator. Users in the EEA may contact the supervisory authority in the country where they reside, work, or believe a violation occurred. Users in the United Kingdom may contact the Information Commissioner's Office. Other users may contact the competent privacy or consumer protection authority in their jurisdiction. We encourage you to contact us first so that we have an opportunity to address your concerns.
32. Contact Us
If you have questions, concerns, complaints, or requests regarding this Privacy Policy or our privacy practices, please contact:
Ontario Golden Falls Casino LTD
Application: Ontario Golden Falls Casino
Website: https://ontgoldenfallscasino.com
Email: support@ontgoldenfallscasino.com
Important Service Disclosure
Ontario Golden Falls Casino and the Ontario Golden Falls Casino website are entertainment services featuring simulated casino-style and slot-style games. They do not provide real-money gambling.
Users cannot wager real money, deposit funds for gameplay, withdraw funds from gameplay, purchase or redeem virtual currency, receive monetary prizes, exchange game results for money, win property or items of monetary value, or cash out gameplay results.
Any casino-style games available through the Service are provided solely for entertainment and demonstration purposes. Success or performance in a simulated casino-style game does not indicate or guarantee future success in real-money gambling. The app is intended for users who are 19 or older. If gambling is a worry for you or someone you know, ConnexOntario offers free, confidential support 24/7 at 1-866-531-2600.
For questions concerning this Privacy Policy, contact support@ontgoldenfallscasino.com.